Summer Tour 2008
England Rugby Travel is a joint venture initiative between the Rugby Football Union and Mike Burton Travel. Financial protection is provided by the ABTA, IATA and ATOL licencing and bonding of Mike Burton Travel Ltd.
England Rugby Travel is a joint venture initiative between the Rugby Football Union and Mike Burton Travel. Financial protection is provided by the ABTA, IATA and ATOL licencing and bonding of Mike Burton Travel Ltd.
1. Financial Security
Mike Burton Travel Limited hold an air travel organisers licence (ATOL) number 3030 and have arranged a bond which is lodged with the Civil Aviation Authority for holidays and travel arrangements by air. For holidays and travel arrangements which do not include travel by air, we have arranged a bond with the Association of British Travel Agents (ABTA) (Tour Operators Section). In the very unlikely event therefore of our insolvency before or during the holiday or holidays booked using this website, the person or persons named on the booking form will be returned to the UK (if abroad) or if the holiday or holidays booked using this website has not yet started, the money paid to us will be returned in full. We are also members of ABTA (Travel Agents Section), number D0596, and are recognised by the International Air Transport Association (IATA), number 9120214/5. These booking conditions and website comply with the code of conduct for tour operator members of ABTA.
2. Booking
In order to make a booking, you must submit your booking request form through the England Rugby Travel website (www.englandrugbytravel.com). A 10% non-refundable deposit is due within 7 days of receipt of invoice. The person submitting the on-line booking and completing the booking form will be treated as doing so on behalf of, and with the consent of, all the persons for whom the booking is made. That person will also be responsible to us for full payment of the price (including any insurance premiums and cancellation or change charges) of the booking. All documents and other information regarding the holiday will be sent to the person completing the booking form and that person is responsible for keeping other persons, for whom the booking is made, fully informed.
3. Confirmation
Our contract with you takes effect when we accept the booking requested on the website and set aside the chosen tour(s). We will send you a final invoice and confirmation of your booking which shows the details of the tour(s) and the total price payable. These should be checked very carefully to ensure that they agree with what you intended to book. If any detail is not correct you must inform us immediately. Our responsibility is to provide the tour(s) we have confirmed to you. We reserve the right to refuse your booking, in which case any money sent to us will be returned in full. Our agreement will be subject to English Law and to the exclusive jurisdiction of the English courts.
4. Special Requests
Any special requests must be made in writing and while we will try to honour these, no guarantee can be given. If we are unable to honour any special request, no compensation will be payable. If your special request can only be met at additional cost, that cost will be invoiced to you prior to departure. Unless specifically agreed by us in writing at the time you make your booking, we cannot accept any booking which is made conditional upon a special request being satisfied.
5. Payment
A 10% deposit plus 100% of the travel insurance where applicable, must be paid within 7 days of receipt of invoice. The balance must be paid two calendar months before the date of travel. If you book any tour within two months of departure, you must pay the full price at the time of booking. You may pay by Cheque, Visa, MasterCard, American Express or major debit card, though the following service charges will be applied:-a)Visa / Mastercard / American Express 1% of total paid.
If for any reason the payments are not received by us by the due dates, we reserve the right to cancel your booking and levy a cancellation charge as though there had been a cancellation in accordance with Paragraph 7. If you pay a travel agent, money is held at all times on behalf of England Rugby Travel.
6. If you change your booking
If you wish to change any of the details of your booking, we will do our best to assist you. We charge an amendment fee of £15 for each person named on the booking form and for each detail of the booking which you change. However, if you change the booking within six weeks of departure, cancellation charges on the scale given below may be imposed. If the size of your party reduces, then we will recalculate the cost of the tour for those who are still going and the remaining client if a party of two will be charged at the single rate.
7. If you cancel
A cancellation can only be accepted in writing from the person who completed the booking on the website and is only effective from the date it is received in our offices. If you cancel the holiday or holidays booked using this website at any time after your booking has been accepted by us, then you must pay us a charge to compensate us for the expenses and losses which we will incur as a result of your cancellation. The following scale of cancellation charges will apply:-
Time Before Departure Cancellation charge as a percentage of total holiday cost (excluding insurance premiums)
More than 42 days Deposit
29-42 days 50%
15-28 days 70%
1-14 days 90%
Departure date or later 100%
NB. Insurance premiums are non-refundable.
If the reason for cancellation is covered by your insurance policy, you may be able to claim a refund of your cancellation charges from the insurance company.
8. Insurance
We strongly recommend that you and all members of your party are adequately insured after you have booked your holiday. Indeed it is a condition of booking that you must have insurance cover at least equivalent to that described below. We have arranged a special scheme with Travel & General Insurance Services Limited, underwritten by certain underwriters at Union Reiseversicherung AG.
Below is a summary of cover and benefits available under the insurance. An insurance policy document containing a more detailed summary will be sent to you with your confirmation of booking. In any event you may ask for a specimen copy of the insurance wording should you wish to examine this in advance.
The insurance will be subject to English law unless otherwise agreed.
INSURANCE COVER & LIMITS
A Cancellation - up to £5000
B1 Departure delay - £20 after first 12 hours, £10 after following 12 hours, up to a maximum of £100 (Missed departure up to £800 / abandonment after 12 hours up to £5000)
B2 Personal possessions - up to £1500 in total, single article limit £200 in all, valuables limit £200 in all (Delayed baggage - essential items up to £100 for more than a 12 hour delay)
B3 Personal money - up to £500 (cash limit £250)
B4 Emergency medical expenses - up to £5,000,000 outside UK
B5 Curtailment (cutting short trip) - unused portion of costs up to £5000
B6 Personal liability - up to £2,000,000
B7 Personal accident - up to £10,000
B8 Legal advice and expenses - up to £25,000
EXCESSES
A £50 per person, per claim excess is applicable to some of the above sections. See policy document for further details.
IMPORTANT HEALTH NOTICE
You must contact Travellers HealthCheck on telephone number 08456 582 999 and advise them if you have ever had a heart problem, a stroke, cancer, any breathing problems, diabetes, or had any other medical condition which has been treated in hospital or has been referred to a specialist in the last 2 years, relating to you and all persons on whom the travel plans depend. Failure to do so may result in claims for undisclosed conditions being excluded. (All persons, means not only the people with whom you are travelling but also any relatives, business associates etc on whose wellbeing the trip depends).
PREMIUMS
PERIOD
1 day (under 65yrs) UK - 4.75 Europe - 8.25 1 day (66yrs to 70yrs on or before date of travel) UK - 9.50 Europe - 16.50 1 day (71yrs + on or before date of travel) UK - 14.25 Europe - 24.75 2 to 5 days (under 65yrs) UK - 8.80 Europe - 15.50 2 to 5 days (66 yrs to 70 yrs on or before date of travel) UK - 17.60 Europe - 31.00 2 to 5 days (71yrs + on or before date of travel) UK - 26.40 Europe - 46.50. Under 18's half normal adult rate.
***PLEASE NOTE IF YOUR TRAVEL PACKAGE IS OVER £5,000 AND YOU REQUIRE IT TO BE INSURED FOR THE FULL AMOUNT, PLEASE CONTACT MIKE BURTON SPORTS TRAVEL FOR A QUOTATION, AS THE ABOVE PRICES ONLY COVER UP TO £5,000 FOR CANCELLATION***
The above premiums are inclusive of 17.5% Insurance Premium Tax which is adjustable on any amendment to that tax or its rate
CLAIMS
Should you need to make a claim, please contact our loss adjusters and request a claim form from Travelrisk Management Ltd, Barclay House, 35 Whitworth Street West, Manchester, M1 5NG. www.travelrisk.net. (In all correspondence please quote that your insurance is with Mike Burton Sports Travel)
MEDICAL EMERGENCIES
A 24 hour medical emergency service is available as part of the policy
9. Our liability
We contract accommodation and other arrangements through independent suppliers, who we have taken reasonable care to ensure are reputable and safe. We constantly monitor the performance of our suppliers and judge their performance against the standards and customs in the country where the services are provided. We will accept liability for the proper performance of our contractual obligation and for personal injury, arising as a result of the proven negligent acts or omissions of our staff and suppliers whilst acting within the scope of, or in the course of, their employment or contract. We will not be responsible to you in the following circumstances:-
a) If the failure or improper performance is your fault, or the fault of any member of your party.
b) If the failure is the fault of someone else not connected with the provision of the services which make up the holiday and which we have confirmed to you.
c) Any unusable or unforeseeable circumstances beyond our control, the consequences of which could not have been avoided, even if all due care had been taken.
d) Any event that we, or the supplier of any service, even with all due care, could not foresee or forestall.
10. Limitations on our liability
In any event, compensation payable for claims against England Rugby Travel, other than compensation for personal injuries, will not exceed twice the price of the relevant holiday or holidays booked using this website. If our suppliers are able to exclude or limit liability by virtue of any international convention, we will claim the benefit of that exclusion or limitation. The liabilities of air and sea carriers are generally governed by the Warsaw Convention, Hague Protocol or Athens Convention respectively: We rely on the terms and limitations contained therein. Land, sea and air carriers have their own conditions which form part of this contract, copies of which will be supplied by ourselves if requested. For claims for personal injury, illness or death, any payments will only be made if the following conditions are met:-
a) You must tell us, and the supplier involved, about your injury or illness while you are in the resort and you must write to our office about your claim within three months of the date of arriving home. A letter from your doctor, detailing your injury, should also be included.
b) Any rights that you have against the supplier or any person, must be transferred to us.
c) c) You must agree to fully co-operate with us or our insurers, if we wish to enforce those rights.
(You are asked to transfer your rights to us, so that we can claim back from suppliers any payments that we make to you, plus any legal or other costs that are incurred.)
11. If we change the holiday or holidays booked using this website
We hope not to make any alterations to the holiday or holidays booked using this website but, because our tours are planned many months in advance, we sometimes do need to make changes. We have the right to do this at any time and you will be informed of any changes when you book or if you have already booked, we will let you know as soon as possible. Occasionally, we may need to make a major change. Major changes include a change of UK departure airport, a change of date of departure, reduction in the length of the holiday or holidays booked using this website, a change in accommodation to a lower official classification. If we do make any major changes, then you have the choice of:-
a) Accepting the changed arrangements.
b) Purchasing another holiday from us.
c) Cancelling the holiday or holidays booked using this website.
If you chose (a) or (b), we will reduce the price of the holiday or holidays booked using this website on the scale shown below and if you chose (c), we refund any money you have paid to us and where you are advised of the change within six weeks of departure, we will pay compensation on the scale below:-
Period before Compensation per full paying passenger
departure
Option A and Option B Option C
Holiday Holiday
Price Price
£0-250 over £250
More than 42 days NIL NIL NIL
29-41 days £15 £20 £10
15-28 days £20 £25 £15
9-14 days £25 £30 £20
0-8 days £30 £35 £25
NB. A compensation payment discharges all our liabilities to you and by accepting it, you agree to waive any other rights you may have.
These compensation payments do not apply where a cancellation by us is due to unforeseeable or unusual circumstances beyond our control, the consequences of which could not have been avoided, even if all due care had been exercised. Such circumstances or events include (without limitation), war or threat of war, riot, civil strife, industrial dispute, technical problems to transport, closure or congestion of airports, terrorist activity, natural or nuclear disaster, fire and adverse weather conditions.
12. If we cancel the holiday or holidays booked using this website
In very rare circumstances we may have to cancel the holiday or holidays booked using this website. Sales of a particular holiday may not reach a level which would be economical for us to operate and we reserve the right in any circumstances to cancel the holiday or holidays booked using this website. In this event we will return to you all money you have paid, or offer you an alternative holiday to purchase of comparable standard if available. In no circumstances will we cancel the holiday or holidays booked using this website after the balance of payment is due, except where this is by reason of unusual or unforeseeable circumstances beyond our control, the consequences of which could not of been avoided, even if all due care had been exercised.
13. Flights and Flight times
Due to the bespoke nature of the holiday or holidays booked using this website, we are not able to specify on the website the airline or aircraft type that we will use. We will inform you of the airline we plan to use in your booking confirmation, but we reserve the right to change airline or aircraft types at any time (see amendments by us). Such changes will not be regarded as a major change for the purpose of these booking conditions and you will not be entitled to cancel the holiday or holidays booked using this website without paying the appropriate cancellation charges (see cancellation charges). Some flights may have to stop en route and as factors affecting this are not always known before departure, we cannot always notify you in advance, though we will always endeavour to do so. Planned flight times will be given in the various documentation you receive, though these are for guidance only. Please check your flight tickets and/or accompanying itinerary as soon as you receive them, as they will show the final timings for your flight. as soon as you receive them, as they will show the final timings for your flight. Flights are subject to the granting of permits and licences by authorities, both in the UK and Overseas. In the event of your flight arrangements being changed or cancelled, as outlined in this section, we accept no liability for extra costs or consequential loss, arising directly or indirectly from any independent contract arrangement, between the client and a third party. Please note that the captain of the aircraft has absolute authority over the aircraft and passengers at all times, when they are boarding or on board the aircraft. He can refuse to carry anyone if they are, in his opinion, unfit for any reason to travel or may pose a danger to the aircraft or other passengers. If you or any person for whom you are booking is refused carriage in these circumstances, the contract with us will terminate immediately and we will have no further responsibility of liability to you. Arrangements in the event of travel delay are the responsibility of the carrier.
14. If you have a complaint
If you have a complaint about the holiday or holidays booked using this website, please tell your England Rugby Travel representative and the supplier of the service concerned immediately, preferably in writing. The problem can then be thoroughly investigated and we can make all efforts to try and remedy the situation there and then to prevent the holiday or holidays booked using this website being spoilt. Unless there is a valid reason why your complaint is not reported in this manner, we will not consider ourselves liable in respect of those complaints. If your problem can still not be resolved, then you should write to our Head Office in Gloucester within 28 days of the completion of the holiday or holidays booked using this website. No liability can be accepted for claims not notified in that period or if the claim was not notified to our representative.
Disputes relating to the holiday or holidays booked using this website which cannot be settled amicably, may if you wish, be referred to arbitration under a special scheme devised by arrangements with the Association of British Travel Agents and administered independently by the Chartered Institute of Arbitrators. The scheme provides for a simple and inexpensive method of arbitration, on documents alone, with restricted liability to you, in respect of costs. The scheme does not apply to claims for an amount greater than £5,000 per person or £25,000 per booking form, or to those claims which are solely or mainly in respect of physical injury or illness or the consequences of such injury or illness. The rules of the scheme provide that the application for arbitration must be made within 9 months of the date of return from holiday, although in special circumstances may still be offered outside this period.
15. Website Accuracy
Websites are produced well in advance of the tours taking place and there may be occasions when advertised facilities or entertainment is not available during the tour, due to bad weather, essential maintenance, cleaning or lack of demand. You should also remember that the general standard of hygiene, public utilities, drainage, plumbing and services in general may not be as sophisticated as in the U.K. All information published and displayed on the website, has been compiled from up to date details and we have taken the up most care to ensure fact and accuracy. There maybe occasions when an advertised facility is either modified or not available. Such situations may be dictated by local circumstances, necessity for maintenance (swimming pools for example), unsuitable weather, fuel shortage, accidental damage to accommodation or other circumstances totally beyond our control. If we are advised of this we will inform you as soon as possible. The website is issued on our responsibility and does not commit any airlines mentioned therein.
16. Extras
All accounts for services and goods, provided on any tour which are not covered by an inclusive package cost, must be paid by the client before departing that hotel or commencing an onward or return journey.
17. Your responsibilities
It is your responsibility to;
a) Ensure that you, and those for whom you are booking, are in possession of valid passports and any appropriate visas. You should check passport and visa requirements well in advance, particularly if you are a Non-British passport holder: Any charges, fines etc. that may be levied by authorities in the UK or overseas for non-compliance of regulations in this area will be recharged to you.
b) Check with your doctor and ensure that those for whom you are making the booking check with their doctors as to what vaccinations or inoculations are advisable for the chosen destination.
c) Ensure a reasonable standard of behaviour by yourself and by those for whom you have booked: We reserve the right to decline, to accept or retain any person as a client, if their behaviour is, in our opinion, or in the opinion of the airline pilot, hotelier or accommodation owner, manager or other person in authority likely to cause distress, damage, danger or annoyance to other customers, employees, other people or to property. You understand that we shall have no liability to pay any refund or compensation or costs incurred by any person whose behaviour is thus unacceptable.
d) The accommodation we arrange for you must only be used by those people named on the booking form. You are not allowed to share the accommodation or let anyone else stay there.
18. Holiday price
The prices in this website apply at the time of uploading, but prices can change from time to time. Prices can go up or down, and you will be informed of any price change when you contact us to enquire about a holiday . We guarantee that once you have made your booking and paid a deposit, we will not increase the price of the holiday or holidays booked using this website, except in the circumstances set out below.
The price of the holiday or holidays booked using this website is subject to surcharges on the following items: Government action, currency fluctuation, airport charges and increase in scheduled air fares. Even in this case, we will absorb an amount equivalent to 2% of the holiday price, which excludes insurance premium and any amendment charges. Only amounts in excess of this 2% will be surcharged, but where the surcharge is more than 10% of the holiday price you will be entitled to cancel the holiday or holidays booked using this website with a refund of all money paid, except for any premium paid to us for holiday insurance and amendment charges. Should you decide to cancel because of this, you must exercise your right to do so within fourteen days from the issue date printed on the invoice. Prices are in pounds sterling and rates of exchange are displayed in the website.
19. No Partnership, Agency or Joint Venture
If, in making a booking with us, you are making arrangements on behalf of third parties your booking is subject to the condition that, except with our prior written consent, you shall not (nor authorise any third party to):
(a) make any representation nor give any warranty on our behalf or in our name nor incur or create any expense chargeable to us nor pledge our credit;
b) associate yourself/itself with England Rugby Travel nor use nor allow anyone to use our name, logo or trademarks including without limitation in the promotion or advertisement of any product or service;
(c) do nor allow to be done any act or thing which will harm misuse, bring into disrepute, impair or otherwise adversely affect our rights and interests (including goodwill) in our name, logo and/or trademarks;
(d) hold yourself out to any third party as acting with our authority and/or as our agent or partner;
(e) represent that the hospitality, catering, ticket, travel, site facility and/or any other arrangements provided under this booking are made by you or any person or entity other than England Rugby Travel;
and without limitation you acknowledge that the arrangement entered into between us shall not constitute an agency, partnership, or joint venture.
You hereby undertake to us that you will bring these booking terms and conditions to the attention of any third party for whom you are booking.
20. General
Please note that if any part of these booking conditions is found to be invalid or unenforceable, then the remainder of these booking conditions will not be affected but will remain valid and enforceable.
21. Data Protection Statement
Please be assured that we have measures in place to protect the personal booking information held by us. This information will be passed on to the principal and to the relevant suppliers of your travel arrangements. The information may also be provided to public authorities such as customs or immigration if required by them, or as required by law. Certain information may also be passed on to security or credit checking companies. If you travel outside the European Economic Area, controls on data protection may not be as strong as the legal requirements in this country. We will only pass your information on to persons responsible for your travel arrangements. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary/religious requirements. (If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we will be unable to provide your booking. In making this booking, you consent to this information being passed on to the relevant persons.) Full details of our data protection policy are available on request.
