RBS 6 Nations

RBS 6 Nations Terms & Conditions

England Rugby Travel is a joint venture initiative between the Rugby Football Union and Mike Burton Travel. Financial protection is provided by the ABTA, IATA and ATOL licencing and bonding of Mike Burton Travel Ltd.

For Travel Packages: England Rugby Travel's Package Terms and Conditions

1. Your Financial Protection
The Package Travel, Package Holidays and Package Tours Regulations 1992 require us to provide security for the monies that you pay for the package holidays booked from this brochure and for your repatriation in the event of our insolvency. We provide this security by way of an ATOL (number 3030) administered by the Civil Aviation Authority & a bond held by ABTA for packages that do not include a flight. If you book arrangements other than a package holiday from this brochure, the financial protection referred to above does not apply.

ATOL holders should include: When you buy an ATOL protected air holiday package and/or Flights from Mike Burton Travel Ltd you will receive a Confirmation Invoice from us (or via our authorised agent through which you booked) confirming your arrangements and your protection under our Air Travel Organiser’s Licence, number 3030. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information visit the ATOL website at www.atol.org.uk

ABTA: We are a Member of ABTA, membership number V4759. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct.

2. Booking
In order to make a booking, you must submit your booking request through the England Rugby Travel website (www.englandrugbytravel.com) and pay the requested deposit. The person submitting the on-line booking will be treated as doing so on behalf of, and with the consent of, all the persons for whom the booking is made. That person will also be responsible to us for full payment of the price (including any insurance premiums and cancellation or change charges) of the booking.  All documents and other information regarding the holiday will be sent to the person who submitted the booking and that person is responsible for keeping other persons, for whom the booking is made, fully informed.

3. Confirmation
Our contract with you takes effect when we accept the booking requested on the website and set aside the chosen tour(s).  We will send you a final invoice and confirmation of your booking which shows the details of the tour(s) and the total price payable.  These should be checked very carefully to ensure that they agree with what you intended to book.  If any detail is not correct you must inform us immediately.  Our responsibility is to provide the tour(s) we have confirmed to you.  We reserve the right to refuse your booking, in which case all money paid to us will be returned in full.  Our agreement will be subject to English Law and to the exclusive jurisdiction of the English courts.
 
4. Special Requests
Any special requests must be made in writing and while we will try to honour these, no guarantee can be given.  If we are unable to honour any special request, no compensation will be payable. If your special request can only be met at additional cost, that cost will be invoiced to you prior to departure.  Unless specifically agreed by us in writing at the time you make your booking, we cannot accept any booking which is made conditional upon a special request being satisfied.  

5. Payment
A £99 per person deposit plus 100% of the travel insurance where applicable, must be paid at the time of making your booking request. The balance must be paid two calendar months before the date of travel.  Where the date for additional installments has passed, this amount will be due within 14 days. If you book any tour on or after 11 January 2012, you must pay the full price at the time of booking. You may pay by online bank transfer, Maestro, Visa Debit, Visa or MasterCard, though the following service charges will be applied for Visa Credit and Mastercard payments, 1% of total paid.

If for any reason the payments are not received by us by the due dates, we reserve the right to cancel your booking and levy a cancellation charge as though there had been a cancellation in accordance with Paragraph 7. If you pay a travel agent, money is held at all times on behalf of England Rugby Travel.

6. If you change your booking
If you wish to change any of the details of your booking, we will do our best to assist you.  We charge an amendment fee of £15 for each person named on the booking form and for each detail of the booking which you change.  However, if you change the booking within six weeks of departure, cancellation charges on the scale given below may be imposed.  If the size of your party reduces, then we will recalculate the cost of the tour for those who are still going and the remaining client if a party of two will be charged at the single rate.

7. If you cancel
A cancellation can only be accepted in writing from the person who completed the booking on the website and is only effective from the date it is received in our offices.  If you cancel the holiday or holidays booked using this website at any time after your booking has been accepted by us, then you must pay us a charge to compensate us for the expenses and losses which we will incur as a result of your cancellation.  The following scale of cancellation charges will apply:-
Time Before Departure Cancellation charge as a percentage of total holiday cost (excluding insurance premiums)

More than 42 days           Deposit
29-42 days                      50%
15-28 days                      70%
1-14 days                        90%
Departure date or later     100%

NB. Insurance premiums are non-refundable.
 
If the reason for cancellation is covered by your insurance policy, you may be able to claim a refund of your cancellation charges from the insurance company.

8. Insurance
It is a condition of booking that you and all members of your party are adequately insured for your holiday. We have arranged a special scheme with Travel & General Insurance Services Limited the details of which are available on request. You must indicate during the booking process if you would like to receive a quote from us for insurance cover. If you arrange your own cover you must agree to the indemnity clause in the insurance section of the booking process.

9. Our liability
We contract accommodation and other arrangements through independent suppliers, who we have taken reasonable care to ensure are reputable and safe.  We constantly monitor the performance of our suppliers and judge their performance against the standards and customs in the country where the services are provided. We will accept liability for the proper performance of our contractual obligation and for personal injury, arising as a result of the proven negligent acts or omissions of our staff and suppliers whilst acting within the scope of, or in the course of, their employment or contract.  We will not be responsible to you in the following circumstances:-
a) If the failure or improper performance is your fault, or the fault of any member of your party.
b) If the failure is the fault of someone else not connected with the provision of the services which make up the holiday and which we have confirmed to you.
c) Any unusable or unforeseeable circumstances beyond our control, the consequences of which could not have been avoided, even if all due care had been taken.
d) Any event that we, or the supplier of any service, even with all due care, could not foresee or forestall.

10. Limitations on our liability
In any event, compensation payable for claims against England Rugby Travel, other than compensation for personal injuries, will not exceed twice the price of the relevant holiday or holidays booked using this website. If our suppliers are able to exclude or limit liability by virtue of any international convention, we will claim the benefit of that exclusion or limitation.  The liabilities of air and sea carriers are generally governed by the Warsaw Convention, Hague Protocol or Athens Convention respectively: We rely on the terms and limitations contained therein. Land, sea and air carriers have their own conditions which form part of this contract, copies of which will be supplied by ourselves if requested. For claims for personal injury, illness or death, any payments will only be made if the following conditions are met:-
a) You must tell us, and the supplier involved, about your injury or illness while you are in the resort and you must write to our office about your claim within three months of the date of arriving home. A letter from your doctor, detailing your injury, should also be included.
b) Any rights that you have against the supplier or any person, must be transferred to us.
c) c) You must agree to fully co-operate with us or our insurers, if we wish to enforce those rights.
(You are asked to transfer your rights to us, so that we can claim back from suppliers any payments that we make to you, plus any legal or other costs that are incurred.)

11. If we change the holiday or holidays booked using this website
We hope not to make any alterations to the holiday or holidays booked using this website but, because our tours are planned many months in advance, we sometimes do need to make changes.  We have the right to do this at any time and you will be informed of any changes when you book or if you have already booked, we will let you know as soon as possible.  Occasionally, we may need to make a major change. Major changes include a change of UK departure airport, a change of date of departure, reduction in the length of the holiday or holidays booked using this website, a change in accommodation to a lower official classification. If we do make any major changes, then you have the choice of:-
a) Accepting the changed arrangements.
b) Purchasing another holiday from us.
c) Cancelling the holiday or holidays booked using this website.
If you chose (a) or (b), we will reduce the price of the holiday or holidays booked using this website on the scale shown below and if you chose (c), we refund any money you have paid to us and where you are advised of the change within six weeks of departure, we will pay compensation on the scale below:-
Period before         Compensation per full paying passenger
departure
                               Option A and Option B        Option C
                               Holiday          Holiday
                               Price              Price
                               £0-250          over £250
 
More than 42 days      NIL               NIL               NIL
29-41 days                £15               £20                £10
15-28 days                £20               £25                £15
9-14 days                  £25               £30                £20
0-8 days                    £30               £35                £25

NB. A compensation payment discharges all our liabilities to you and by accepting it, you agree to waive any other rights you may have.

These compensation payments do not apply where a cancellation by us is due to unforeseeable or unusual circumstances beyond our control, the consequences of which could not have been avoided, even if all due care had been exercised. Such circumstances or events include (without limitation), war or threat of war, riot, civil strife, industrial dispute, technical problems to transport, closure or congestion of airports, terrorist activity, natural or nuclear disaster, fire and adverse weather conditions.

12. If we cancel the holiday or holidays booked using this website
In very rare circumstances we may have to cancel the holiday or holidays booked using this website.  Sales of a particular holiday may not reach a level which would be economical for us to operate and we reserve the right in any circumstances to cancel the holiday or holidays booked using this website.  In this event we will return to you all money you have paid, or offer you an alternative holiday to purchase of comparable standard if available.  In no circumstances will we cancel the holiday or holidays booked using this website after the balance of payment is due, except where this is by reason of unusual or unforeseeable circumstances beyond our control, the consequences of which could not of been avoided, even if all due care had been exercised.

13. Flights and Flight times
Due to the bespoke nature of the holiday or holidays booked using this website, we are not able to specify on the website the airline or aircraft type that we will use.  We will inform you of the airline we plan to use in your booking confirmation, but we reserve the right to change airline or aircraft types at any time (see amendments by us).  Such changes will not be regarded as a major change for the purpose of these booking conditions and you will not be entitled to cancel the holiday or holidays booked using this website without paying the appropriate cancellation charges (see cancellation charges).  Some flights may have to stop en route and as factors affecting this are not always known before departure, we cannot always notify you in advance, though we will always endeavour to do so.  Planned flight times will be given in the various documentation you receive, though these are for guidance only.  Please check your final itinerary as soon as you receive it, as it will show the final timings for your flight. Flights are subject to the granting of permits and licences by authorities, both in the UK and Overseas.  In the event of your flight arrangements being changed or cancelled, as outlined in this section, we accept no liability for extra costs or consequential loss, arising directly or indirectly from any independent contract arrangement, between the client and a third party.  Please note that the captain of the aircraft has absolute authority over the aircraft and passengers at all times, when they are boarding or on board the aircraft.  He can refuse to carry anyone if they are, in his opinion, unfit for any reason to travel or may pose a danger to the aircraft or other passengers. If you or any person for whom you are booking is refused carriage in these circumstances, the contract with us will terminate immediately and we will have no further responsibility of liability to you. Arrangements in the event of travel delay are the responsibility of the carrier.

14. If you have a complaint
If you have a complaint about the holiday or holidays booked using this website, please tell your England Rugby Travel representative and the supplier of the service concerned immediately, preferably in writing.  The problem can then be thoroughly investigated and we can make all efforts to try and remedy the situation there and then to prevent the holiday or holidays booked using this website being spoilt.  Unless there is a valid reason why your complaint is not reported in this manner, we will not consider ourselves liable in respect of those complaints.  If your problem can still not be resolved, then you should write to our Head Office in Gloucester within 28 days of the completion of the holiday or holidays booked using this website.  No liability can be accepted for claims not notified in that period or if the claim was not notified to our representative.

Disputes relating to the holiday or holidays booked using this website which cannot be settled amicably, may if you wish, be referred to arbitration under a special scheme devised by arrangements with the Association of British Travel Agents and administered independently by the Chartered Institute of Arbitrators.  The scheme provides for a simple and inexpensive method of arbitration, on documents alone, with restricted liability to you, in respect of costs.  The scheme does not apply to claims for an amount greater than £5,000 per person or £25,000 per booking form, or to those claims which are solely or mainly in respect of physical injury or illness or the consequences of such injury or illness.  The rules of the scheme provide that the application for arbitration must be made within 9 months of the date of return from holiday, although in special circumstances may still be offered outside this period.

15. Website Accuracy
Websites are produced well in advance of the tours taking place and there may be occasions when advertised facilities or entertainment is not available during the tour, due to bad weather, essential maintenance, cleaning or lack of demand.  You should also remember that the general standard of hygiene, public utilities, drainage, plumbing and services in general may not be as sophisticated as in the U.K.  All information published and displayed on the website, has been compiled from up to date details and we have taken the up most care to ensure fact and accuracy.  There maybe occasions when an advertised facility is either modified or not available.  Such situations may be dictated by local circumstances, necessity for maintenance (swimming pools for example), unsuitable weather, fuel shortage, accidental damage to accommodation or other circumstances totally beyond our control.  If we are advised of this we will inform you as soon as possible.  The website is issued on our responsibility and does not commit any airlines mentioned therein.

16. Extras
All accounts for services and goods, provided on any tour which are not covered by an inclusive package cost, must be paid by the client before departing that hotel or commencing an onward or return journey.

17. Your responsibilities
It is your responsibility to;
a) Ensure that you, and those for whom you are booking, are in possession of valid passports and any appropriate visas.  You should check passport and visa requirements well in advance, particularly if you are a Non-British passport holder: Any charges, fines etc. that may be levied by authorities in the UK or overseas for non-compliance of regulations in this area will be recharged to you.
b) Check with your doctor and ensure that those for whom you are making the booking check with their doctors as to what vaccinations or inoculations are advisable for the chosen destination.
c) Ensure a reasonable standard of behaviour by yourself and by those for whom you have booked: We reserve the right to decline, to accept or retain any person as a client, if their behaviour is, in our opinion, or in the opinion of the airline pilot, hotelier or accommodation owner, manager or other person in authority likely to cause distress, damage, danger or annoyance to other customers, employees, other people or to property.  You understand that we shall have no liability to pay any refund or compensation or costs incurred by any person whose behaviour is thus unacceptable.
d) The accommodation we arrange for you must only be used by those people named on the booking form.  You are not allowed to share the accommodation or let anyone else stay there.

18. Holiday price
The prices in this website apply at the time of uploading, but prices can change from time to time.  Prices can go up or down, and you will be informed of any price change when you contact us to enquire about a holiday .  We guarantee that once you have made your booking and paid a deposit, we will not increase the price of the holiday or holidays booked using this website, except in the circumstances set out below.
The price of the holiday or holidays booked using this website is subject to surcharges on the following items: Government action, currency fluctuation, airport charges and increase in scheduled air fares.  Even in this case, we will absorb an amount equivalent to 2% of the holiday price, which excludes insurance premium and any amendment charges.  Only amounts in excess of this 2% will be surcharged, but where the surcharge is more than 10% of the holiday price you will be entitled to cancel the holiday or holidays booked using this website with a refund of all money paid, except for any premium paid to us for holiday insurance and amendment charges.  Should you decide to cancel because of this, you must exercise your right to do so within fourteen days from the issue date printed on the invoice.  Prices are in pounds sterling and rates of exchange are displayed in the website.

19. No Partnership, Agency or Joint Venture
If, in making a booking with us, you are making arrangements on behalf of third parties your booking is subject to the condition that, except with our prior written consent, you shall not (nor authorise any third party to):
(a) make any representation nor give any warranty on our behalf or in our name nor incur or create any expense chargeable to us nor pledge our credit;
b) associate yourself/itself with England Rugby Travel nor use nor allow anyone to use our name, logo or trademarks including without limitation in the promotion or advertisement of any product or service;
(c) do nor allow to be done any act or thing which will harm misuse, bring into disrepute, impair or otherwise adversely affect our rights and interests (including goodwill) in our name, logo and/or trademarks;
(d) hold yourself out to any third party as acting with our authority and/or as our agent or partner;
(e) represent that the hospitality, catering, ticket, travel, site facility and/or any other arrangements provided under this booking are made by you or any person or entity other than England Rugby Travel;
and without limitation you acknowledge that the arrangement entered into between us shall not constitute an agency, partnership, or joint venture.
You hereby undertake to us that you will bring these booking terms and conditions to the attention of any third party for whom you are booking.

20. General
Please note that if any part of these booking conditions is found to be invalid or unenforceable, then the remainder of these booking conditions will not be affected but will remain valid and enforceable.

21. Data Protection Statement
Please be assured that we have measures in place to protect the personal booking information held by us. This information will be passed on to the relevant suppliers of your travel arrangements including airlines, hotels and transport companies The information may also be provided to public authorities such as customs or immigration if required by them, or as required by law. Certain information may also be passed on to security or credit checking companies. If you travel outside the European Economic Area, controls on data protection may not be as strong as the legal requirements in this country. We will only pass your information on to persons responsible for your travel arrangements. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary/religious requirements. If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we will be unable to provide your booking. In making this booking, you consent to this information being passed on to the relevant persons. Full details of our data protection policy are available on request.

For Hospitality Packages: England Rugby Travel's hospitality Terms and Conditions.

1. The Contract
A contract shall be deemed to be made under the Terms and Conditions set out herein between (England Rugby Travel) and (The Booking Client) when The Booking Client has confirmed requirements in writing and England Rugby Travel has accepted such booking. Both The Booking Client and those on whose behalf it is booking shall act in compliance with, and be legally bound by, these Terms and Conditions at all times and The Booking Client shall bring these terms promptly to the attention of any such third party for this purpose.

2. Deposit, Full Balance, Cancellations
a) A non-refundable deposit of 25% of the overall cost of the booking, together with 100% of any VAT, must be paid within seven days of the issue of the invoice, and the balance must be paid two calendar months before the date of the event. If these time limits are not adhered to England Rugby Travel, at its sole discretion, reserves the right to cancel and reallocate all bookings without first informing The Booking Client.
b) All cancellations must be made in writing and are effective from the date they are received in the office of England Rugby Travel.
c) If a booking is cancelled by The Booking Client at any time after England Rugby Travel has accepted the booking, The Booking Client must pay a charge to compensate England Rugby Travel for the expenses and losses, which will be incurred as a result of the cancellation.     

The following scale of cancellation charges will apply:-
 
 Time before event                   Cancellation charge as a
                                              percentage of total package cost
                                              (excluding VAT)

 More than 4 months                 25%
 Between 2 and 4 months           50%
 Between 1 and 2 months           75%
 Under 1 month                        100%

d) If the event is cancelled for any reason, including national emergency, outbreak of war, prohibitive governmental regulations, strikes or inclement weather conditions or any other cause beyond the reasonable control of England Rugby Travel, no refunds will be made.

3. Credit Cards
All major credit cards are accepted, though a service charge will be applied in the following terms:   Visa – 1%, Mastercard – 1%, American Express – 1%. This service charge is subject to alteration in line with credit card rate fluctuations.

4. Limitation of Liability
England Rugby Travel shall not be liable for any loss, death, injury or damage howsoever caused to any person or property, except where such loss, death, injury or damage is a result of the negligent acts or omissions of England Rugby Travel. Any claim to which legal liability is established shall not include damages for indirect or consequential loss.

5. The Advertised Packages
a) England Rugby Travel will use its best endeavours to adhere to the advertised package, though any component part of the package including, but not limited to, timings, dates, prices and arrangements may be altered, omitted or amended by England Rugby Travel at its total discretion, and at any time.
b) Should England Rugby Travel alter, omit or amend the advertised package pursuant to Clause 5a) of these Terms and Conditions The Booking Client shall be entitled to cancel the booking. In such circumstances, The Booking Client shall accept a refund of the moneys paid to England Rugby Travel as full and final settlement of the cancelled booking.
c) When an amendment or change entails the payment to England Rugby Travel by The Booking Client of a sum greater than that originally shown in the advertised package the difference must be paid to England Rugby Travel before the tickets are issued to The Booking Client.

6. Extras
All accounts for service and goods, which are not covered by an inclusive package price will become due for payment within seven days of receipt of the invoice.

7. Availability
 All packages offered are subject to availability. All prices exclude VAT.

8. Entire Agreement
These Terms and Conditions set out the entire agreement between England Rugby Travel and The Booking Client. They supersede any prior proposal, assurance, agreement, understanding or arrangement, whether oral or written, between England Rugby Travel and The Booking Client in relation to the specific bookings to which they apply. The Booking Client does not rely on any statement assurance or understanding, which is not set out herein.

9. Waiver and Severability
Should any part of these Terms and Conditions for any reason prove ineffective or unenforceable the validity of the remaining Terms and Conditions shall not be affected and shall be enforceable. No delay or omission on the part of England Rugby Travel in exercising any right, power or remedy provided by law in compliance with these Terms and Conditions shall impair such right, power or remedy, or operate as a waiver thereof.

10. Headings
The headings in these Terms and Conditions are inserted only for convenience and shall not affect their construction.

11. Jurisdiction
These Terms and Conditions will be governed by and interpreted in accordance with the laws of England and both England Rugby Travel and The Booking Client shall irrevocably submit to the jurisdiction of the English courts.

12. No Partnership, Agency or Joint Venture
If, in making a booking with England Rugby Travel, The Booking Client is making arrangements on behalf of third parties the booking is subject to the condition that, except with England Rugby Travel’s prior written consent, The Booking Client shall not (nor authorise any third party to):
(a) make any representation nor give any warranties on behalf of, or in the name of England Rugby Travel nor incur or create any expense chargeable to, nor pledge the credit of England Rugby Travel;
(b) associate itself with England Rugby Travel nor use nor allow anyone to use the name, logo or trademarks thereof including without limitation in the promotion or advertisement of any product or service;
(c) do not allow to be done any act or thing which will harm misuse, bring into disrepute, impair or otherwise adversely affect the rights and interests (including goodwill) in the name, logo and/or trademarks of England Rugby Travel;
(d) hold itself out to any third party as acting with the authority and/or as the agent or partner of England Rugby Travel;
(e) represent that any hospitality, catering, ticket, travel, site facility and/or any other arrangements provided under the booking are made by The Booking Client or any person or entity other than England Rugby Travel; and without limitation The Booking Client acknowledges that this arrangement shall not constitute an agency, partnership, or joint venture.

The Booking Client hereby undertakes to England Rugby Travel, that the Booking Client will bring these booking Terms and Conditions to the attention of any third party for whom it is booking.

If you book the Taittinger Cave Tour (the “Tour”) through us the following terms and conditions will apply:

1. Your Tour must be booked with us prior to travel.

2. The Tour is provided by England Rugby Travel and is organised in association with the RFU Wine Club.  The Tour is sold to you separately and in addition to your travel package provided by us.  As such we will pass on your name and contact details to the RFU Wine Club and they may contact you about their services and products.

3. The Tour is subject to availability and the contract between you and us will be formed when we confirm to you in writing that your Tour booking request has been accepted.

4.  Payment is non-refundable and if you pay for the Tour by credit card we will pass on the charge to you. If we do not receive payment when due we reserve the right to cancel your booking without notice or liability.

5. If you decide to cancel your Tour or you fail to show up at the required time then you will not receive a refund. If the reason for cancellation is covered by your insurance policy, you may be
able to claim a refund of your cancellation charges from the insurance company.

6. Cancellation of a particular Tour does not cancel any other part of your holiday package or contracts for goods or services you have with us. Cancellation of, or changes to, the Tour by us do not represent a change to your overall package.

7. We have used reasonable skill and care to select a suitable Tour provider for you but exclude all other warranties insofar as we are legally allowed to do so.

8. Our liability to you for any loss you suffer as a result of our breach of these terms or participating in the Tour shall be limited to the price you have paid for your Tour. These limitations do not apply to death or personal injury caused by our negligence or losses you suffer as a result of our fraud.

9. All personal possessions (for example your camera) taken on the Tour are at your own risk and we shall not be responsible if they are damaged or lost.

10. The description of the Tour we have published via our website is based on information provided to us by the Tour provider and the RFU Wine Club. As such we do not take responsibility if this description is inaccurate or the Tour is subsequently altered by your provider.

11. The Tour provider is responsible for delivery of all parts of the Tour and It is possible that the content or format of the Tour may change slightly during the period between booking and the date on which you are due to participate in the Tour. Inclement weather may also result in itinerary changes for which there are no refunds available.

12. As per our standard booking terms and conditions you and all members of your party must be adequately insured for your holiday. We recommend that you check with your insurance provider as to whether the policy you hold provides adequate cover for this Tour.

13. Your Tour provider may provide you with the opportunity to purchase gifts or additional wine; these are purchased at your discretion and risk and are not included in the cost of your Tour.

14. If unforeseen or uncontrollable circumstances occur, such as natural disasters or strikes, or if the number of participants does not reach an economic level for us to operate, we reserve the right to cancel or alter all or any part of the Tour on your behalf. If we cancel a Tour for any reason, we will refund to you the price you paid for the Tour only. As a Tour is not part of your Package no additional compensation is payable to you.

15. If you have a complaint about the Tour you should raise this at the time with the Tour provider and our representatives. If the complaint cannot be resolved to your satisfaction then please put it in writing to as soon as possible to: England Rugby Travel, Carter Court, 8 Davy Way, Quedgeley, Gloucester, GL2 2DE.