Can my airline loyalty programme membership be used against my group flight?

Please note that airline loyalty programme memberships can be registered against your name within the booking, however as your seat forms part of our group reservation and we are bound by group terms, the airline do not normally recognise or award benefits to client’s individual loyalty cards. We would always recommend showing your loyalty cards when checking in as the airline staff may wish to acknowledge this at that stage.

Can I pre-book my airline seat once my group flight has been allocated to my booking?

As your seat forms part of a group ticket, we are unable to share the booking reference with you as the ticket contains the data of all our clients within that ticket. Therefore, all requests regarding your seating should be made via ourselves and whilst we can register your requests, we are unable to guarantee these as ultimately the allocation of the seating on board the aircraft is in the hands of the airline. Individual online check-in is also not possible.

How do I Check-In for my flight?

We recommend that you arrive at the airport a maximum of three hours prior to departure. Check-in desks usually open two hours prior to an international flight.

Do I receive physical flight tickets?

If you have purchased flights as part of your package with Team GB Live, you will not be issued any physical flight tickets or a booking reference as our allocations are group flights travelling on group electronic tickets. All you need to do is present your passport upon check-in, and boarding cards will then be issued. Please note that seats are pre-allocated and online check-in is not possible due to the seats being managed in a group.

What if I miss my included Group flight?

Please be advised that if you miss, cancel or ‘no show’ for any of your group flights, your onward travel may be cancelled, and you will be required to purchase a new onward ticket at your own expense. Depending on which airline you are travelling with, this could be your international flights only or could also include your domestic flights too (if applicable). For example, if your international and domestic flights are with Japan Airlines and you missed a domestic flight, any onward travel would be cancelled by the airline. This is due to all flights being on the same group airline ticket. 

How can I make airline meal requests?

Please advise us in writing of any special dietary/meal requests i.e. vegetarian/gluten-free meals. These requests will be submitted to the airline and are subject to availability and at the discretion of the carrier.

I have an airborne allergy, how do I inform the airline? I have a severe nut allergy, who do I inform?

If you have a food allergy, we can request special meals that exclude a variety of potential allergens, e.g. seafood, dairy and gluten. You can find out more about food allergens directly on the airline’s website. You can also check the label on the packaging or ask a member of your cabin crew. Airlines are usually unable to heat or refrigerate any food items you might bring with you. If you prefer to consume your own food, we suggest opting for non-perishable food.

Severe allergic reactions on board are rare but if you suffer from a severe allergy always speak to your doctor before you travel to discuss potential risks and how you can minimise becoming ill on your trip.

Airlines cannot guarantee a nut-free cabin environment or prevent other passengers from bringing their own food on board. Meals containing tree nuts may continue to be served throughout the aircraft and tree nut-based snacks may also continue to be served in other cabins of travel depending on the aircraft type. We use the recommendations of the International Air Transport Association (IATA) for allergen-sensitive passengers to make sure your flight is as comfortable as we can make it.

Nut allergy aboard a flight.

Here are a few examples of how you can prepare:

• If you have been prescribed an epinephrine/adrenaline auto-injector like Epipen, Anapen, Twinject or Jext make sure you carry this with you in your hand baggage. Take an emergency treatment plan and a letter signed by your doctor with you to minimise delays at airport security.
• Clearly label your medication to show who it should be administered to.
• You will be able to pre-board when you present your medical letter for the epinephrine/adrenaline auto-injector to staff at the gate. This will allow you to wipe down your seating area to help prevent inadvertent contact with peanut or tree nut traces. Passengers must bring their own suitable wipes.
• When boarding the aircraft, you must inform cabin crew of your severe peanut or tree nut allergy. If you request it, cabin crew will make an announcement so that other passengers are aware of your allergy. Cabin crew will also suspend the serving of loose nut snacks in your cabin of travel.
• Advise cabin crew and the people seated next to you of your allergy, where you have placed the medication and what to do in an emergency. The cabin crew can speak to people seated near to you to help explain your allergy.
• Ensure your medication is easily accessible throughout the flight, e.g. place it in the seat pocket or on you personally.
• Cabin crew are trained to recognise symptoms of anaphylaxis and administer treatment but if you are travelling with family, friends or guardians they would be expected to treat you first.
• Wear a medi-alert bracelet.